1.Return‑processing time limit
Buyers may submit a return application within three days after package receipt.
2.Returned‑goods Standards
All returned fur‑apparel items must meet all of the following requirements: they have never been worn or washed, and are free from stains, perfume odors, pet hairs and scratch damage.
Original hang tags, dust‑proof bags and all complete accessories shall be intact. Buyers are not allowed to alter, cut or repair the fur garments on their own. No refund will be processed for artificially‑damaged goods.
3.Return‑processing procedure
Please send an email to gliu94566@gmail.com with your order number and reason for‑return attached. After your application gets approved, customer‑service staff will provide you with return‑shipping instructions. Please send back the goods via a courier service with trackable logistics information.
4.Return shipping fee
Except for defective goods, wrong‑item deliveries and shipping errors on our part, the buyer shall bear all courier fees for returned goods.
5.Refund Process
After the warehouse signs for and inspects the returned fur‑clothing, the refund will be processed via the original payment channel within 5‑10 working days; the arrival time of funds also depends on the bank’s processing progress.
6.Exchange Service
Size‑changing service is available for fur coats when stocks are sufficient.
7.Instructions for Special?Price Goods
Clearance‑sale and custom‑made fur products are one‑time sale items and are not eligible for returns or exchanges.